Millions saved for medical schemes and their members
Drickus Maartens • October 14, 2019
Medicine costs reduced through a continuum of care
In just a single year, one South African courier pharmacy company saved the South African healthcare industry over R157 million on medicine costs, contributing to its sustainability through containing medical costs and improving health outcomes for members living with chronic conditions.
“These savings are calculated according to the difference between the product dispensed versus the relevant medical scheme’s reference pricing, and these savings help to keep schemes’ membership contribution increases to a minimum for the following year,” explains Rentia Myburgh, sales and marketing director of Medipost Holdings, which comprises Medipost Pharmacy, Kawari Wholesalers, MediLogistics
and MediTraining Academy.
Medipost Pharmacy currently serves 400 000 medical scheme members on average each month, including close on 180 000 beneficiaries of South Africa’s largest closed medical scheme, which the courier pharmacy company has worked with for over 12 years.
“With a significant and growing proportion of the public requiring long-term medicine for chronic illnesses, this has become a major cost driver for medical schemes and the members they serve. Chronic medicines are a lifeline, yet many people are unaware that there are measures they can take to help reduce the costs associated with treatment.”
Medipost Holdings is able to keep the costs of medicines low due to the large scale of its operations and the fact that the group companies complement each other in a secure value chain.
The group’s in-house supply and distribution service Kawari Wholesalers obtains medicines directly from pharmaceutical manufacturers, while the group logistics company, MediLogistics, transports the medicines to Medipost Pharmacy in accordance with the principles of Good Pharmacy Practice. Once the medicines have been dispensed, MediLogistics transports the patient-ready parcels to medicine collection points and directly to patients, completing the continuum of care.
Medipost Pharmacy’s dispensing fees are considerably below the market average, and customers are not billed for the administrative or courier delivery fee aspects of the service.
“Once an individual has been to their doctor and obtained a prescription, our service allows them to place the order for delivery via our website, email, WhatsApp or even fax, whichever is most convenient for the individual,” she explains.
“Medipost Pharmacy can also assist medical scheme members to ensure that the medicines dispensed are claimed from the appropriate benefit category, which ultimately results in medical scheme members’ benefits and savings, where applicable, being conserved, with the added convenience of free delivery of medicines through MediLogistics,” Myburgh adds.
This year, Medipost Pharmacy introduced self-medication products to its offering, whereby customers can place orders for a wide range of health products that can be bought without a prescription. Orders for these unscheduled products can be placed with a simple telephone call or WhatsApp message. A list of currently available self-medication products can be obtained via email from info@medipost.co.za.
“The Medipost Holdings continuum of care approach is not only saving South African medical schemes millions of rands and preserving members’ funds, but it is also helping to make life-saving medicines more accessible to all. In addition, through enhancing the accessibility of medicines our service assists in supporting treatment adherence among those living with chronic health conditions for better health outcomes,” Myburgh concludes.

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The lives of millions of South Africans with a litany of rare diseases can be vastly improved, and even saved, by addressing challenges in identifying, studying and treating their conditions. With Rare Disease Day on the 28th of February 2025, the Rare Diseases Access Initiative (RDAI) is driving an evolution of the country’s healthcare, through innovative strategies to better care for over 4.2million people living with an estimated 7000 rare diseases. “As our healthcare system faces significant changes in the years ahead, it is vital that we also advocate for people living with rare diseases in South Africa, especially those with limited healthcare access,” said Kelly du Plessis, CEO of Rare Diseases South Africa (RDSA), a member of RDAI. “As part of our ongoing research and awareness efforts, RDAI has conducted an initial analysis of the incidence and prevalence of rare diseases within the country.” This research will assist in improving access to healthcare, policy development, and patient advocacy, while giving critical insight into the challenges faced by patients. “According to research, some rare diseases affect fewer than 1 in a million people, while others, such as Down syndrome, cystic fibrosis, and haemophilia, have a more recognisable prevalence,” says Dr. Helen Malherbe, RDAI lead researcher on rare disease prevalence data. “Many conditions are undetected, underdiagnosed or misdiagnosed, with too many having no information available about them at all.” The RDAI was formed in 2019 to promote a more favourable environment for those impacted by rare diseases in South Africa. Participants include Ampath, the Board of Healthcare Funders (BHF), Discovery Health, Genetic Counsellors South Africa (SASHG), the Government Employees Medical Scheme (GEMS), Health Funders Association (HFA), Medihelp, Medscheme, North-West University (NWU), Rare Diseases South Africa (RDSA), the South African Medical Association (SAMA) and The South African Medical Technology Industry Association (SAMED). The Council for Medical Schemes (CMS) participates as an observer. In the same year, Rare Disease International signed a memorandum of understanding with the World Health Organisation leading to an international rare disease policy framework. In 2021, the United Nations General Assembly moved to adopt a resolution recognising 300 million people living with rare diseases worldwide. “A general lack of awareness and delayed diagnosis remain major hurdles for those affected by rare diseases. Policymakers and healthcare stakeholders need to prioritise access to treatment, diagnosis, and support for rare disease patients,” says Bada Pharasi, CEO of IPASA, “Through this initiative, working collaboratively with stakeholders at every level of the healthcare supply chain, we can bring real and meaningful change to those affected, including family members and care givers, through smart and efficient strategies.” The globally agreed definition of a rare disease is any medical condition with a specific pattern of clinical signs, symptoms, and findings that affects fewer than or equal to 1 in 2000 persons in a population. “Most are genetic, and some are inherited and passed down in families,” Malherbe says. “Some affect only the patient’s genetic recipe, while others may be acquired during life due to infection, trauma, or environmental effects. For many, the cause is still unknown. “These conditions mainly affect children, as they are largely incurable and many are life-threatening. Some require specialised and co-ordinated care, some have limited and expensive treatment options, while others have no information or effective treatments at all,” she adds. The RDAI is calling for a patient-centred care model built on equitable access, transparency and efficiency. Naturally, this model calls for the open participation of patients, the healthcare industry, health professionals, and the Government. “The most critical elements are robust diagnosis standards, improved access to treatment, data collection and management, co-ordination of care, measurement of outcomes and ongoing collaborative research,” du Plessis says. “We need to establish rare disease advisory committees, map gaps and opportunities, establish system requirements, create a roadmap and plan a phased implementation with clear timelines.” The RDAI states that these policy development steps would be a start in quantifying the disease burden and defining standards of care. This would be followed by building and strengthening the capacity to facilitate appropriate diagnosis, treatment, continuity and data monitoring. Thoneshan Naidoo, Chief Executive Officer of the Health Funders Association noted that, “We appreciate the unique opportunity provided by RDAI which enables stakeholders across the industry to work together and identify strategies that improve equitable access to the appropriate diagnosis, treatment and healthcare services for rare disease patients, in an affordable and sustainable manner, taking account of the other pressing needs across the healthcare system.” “True innovation in healthcare is only possible through partnerships and joint advocacy efforts that raise awareness and improve access to treatment. Our long-term goal is the development of a rare diseases policy framework and guidelines for coordinated care,” says Pharasi. “Our members are united in the commitment to unlocking improved patient outcomes and improving access to services and robust health needs assessment facilities.” he concludes. About RDAI The Rare Diseases Access Initiative (RDAI) is dedicated to advocating for improved healthcare access, policy development, and patient support for those affected by rare diseases in South Africa. The initiative brings together key healthcare stakeholders, including pharmaceutical associations, funders, genetic specialists, and patient advocacy groups, to drive impactful change. About RDSA Founded in 2013, Rare Diseases South Africa (RDSA) is a non-profit organisation advocating to ensure that people living with rare diseases and congenital disorders experience greater recognition, support, improved health service and better overall quality of life. Started out of personal need following the diagnosis of organisation founder, Kelly du Plessis' son, it became evident that there was a lack of awareness and support for rare diseases in general in South Africa. About IPASA The Innovative Pharmaceutical Association South Africa (IPASA) is a voluntary trade association representing 24 leading pharmaceutical companies committed to research, development, and innovation. Our mission is to drive healthcare advancement by advocating for policies that improve patient access to safe, high-quality, and affordable medicines.